FAQ

Order & Delivery

What are the shipment costs? 

How long is the estimated delivery to my country?

All order placed on a working day before 16:00 (GMT+1) will be shipped the same day. Orders placed during weekends will be shipped on Monday.

I haven’t received my package, what do I do?

If the tracking link states that your order has been delivered, but in fact it hasn't, please contact us at contact@anewdayamsterdam.com. Please state your order number, full name and your tracking number. We will then start an investigation with our shipping carrier and keep you updated during the process. Please be aware that we are required to wait for the outcome of the investigation before we can reship or refund your order. We kindly request your patience.

What is your return policy and how can I return my order?

You can find our return policy here.